Customer Care Specialist

Place of work

Gdynia or 100% remote

Type of contract

Contract of Employment

Salary

PLN 5 000 – 7 000 gross

The project

As a Customer Care Specialist, you will join the team working on the development of our apps for Atlassian Jira. You will help us reach the community of Atlassian users and enthusiasts with our product message as well as take the best care of our ongoing relationships with customers.

Responsibilities

Keeping an eye on our service desk, keeping in touch with customers, and making sure customer issues are raised with the Scrum team

Being a voice for customers during our meetings

Monitoring the support email & phone

Actively partaking in discussions on Atlassian Community and recommending our products where they can help potential customers solve their challenges

Helping customers solve their problems – suggesting workarounds and providing assistance based on available documentation

Proactively reaching out to customers, helping the Product Owner gather their feedback and requirements when asked, and helping them convert after their trial ends

Proactively reaching out to customers to ensure they are adequately informed on their queries or other critical aspects

Cooperating with Atlassian Partners – maintaining cooperation, especially with customer-facing issues

Handling demo requests from potential customers, and actively offering to showcase our products

Requirements

Excellent command of English (min. C1)

Experience in providing digital assistance

Exellent communication skills.

Good analytical skills to be able to discover what is needed (not what is requested).

Experience in working directly with customers, preferably via chat or video call

Some experience in the IT market.

Experience as a Sales Representative, using the language of benefits and handling objections.

Nice to have

Support our marketing specialist and content writer by suggesting articles that might be useful for customers.

Familiar with the Scrum framework

Experience working with Jira products

We are waiting for you!

Get more information: mchomicz@soldevelo.com

Apply

About us

We’re a company that creates custom, tailor-made software products for demanding customers from different parts of the world, including the United States, Hong Kong, and even Africa.
The high quality of our services is confirmed by numerous awards, which are growing every year. We are also a licensed partner of the Atlassian Marketplace and Amazon Web Services. Our own products for Jira platform are widely used by the biggest companies like Netflix, Rolex, Hewlett PAckard or Wolter Kluwer.
Our commercial clients are among the largest companies in the world with international reach. We are proud to be a trusted partner for them. Moreover, we develop projects that visibly change the world for the better.
SolDevelo focuses primarily on employee’s skills improvement. Therefore, our employees can choose from a wide range of development benefits, participate in a mentoring program or Lunch & Learn sessions – we are open for knowledge sharing among our employees. We also take care of the atmosphere in the workplace and try to provide the best working conditions. What divides us is the ability to listen and respond to the needs of our employees, which is why we boldly say that the company is constantly developing, and the satisfaction of our employees only confirms that we are taking the right path.

Learn more