Technical Customer Care

Place of work

Gdynia or 100% remote

Type of contract

Contract of Employment

Salary

PLN 6 000 – 8 000 gross

The project

As a Technical Customer Support Specialist, you will join the product department working on the development of our apps for Atlassian Jira. You will help us reach the community of Atlassian users and enthusiasts with our product message as well as take the best care of our ongoing relationships with customers.
You will work alongside an experienced customer care specialist.

Responsibilities

Keeping an eye on our service desk, keeping in touch with customers, and making sure customer issues are raised with the Scrum team

Being a voice for customers during our meetings.

Monitoring the support email & phone

Working with the customer to receive all necessary information to reproduce reported problems in our test environment

Helping customers solve their problems – suggesting workarounds and providing assistance based on available documentation

Working with the customer and analyzing logs to identify whether reported problems are application defects or misconfiguration, and what further steps are needed to solve the customer’s problem

Supporting the development team in fixing the bug, by answering questions about specific configurations or other details of the customer’s environment or product setup

Requirements

Excellent command of English, min. C1

Experience in providing digital technical assistance

Excellent communication skills

Good analytical skills to be able to discover what is needed

Experience in working directly with customers

Basic technical understanding of web applications

Nice to have

Basic understanding/ability to read Java and/or React code

We are waiting for you!

Get more information: mchomicz@soldevelo.com

Apply

About us

We’re a company that creates custom, tailor-made software products for demanding customers from different parts of the world, including the United States, Hong Kong, and even Africa.
The high quality of our services is confirmed by numerous awards, which are growing every year. We are also a licensed partner of the Atlassian Marketplace and Amazon Web Services. Our own products for Jira platform are widely used by the biggest companies like Netflix, Rolex, Hewlett PAckard or Wolter Kluwer.
Our commercial clients are among the largest companies in the world with international reach. We are proud to be a trusted partner for them. Moreover, we develop projects that visibly change the world for the better.
SolDevelo focuses primarily on employee’s skills improvement. Therefore, our employees can choose from a wide range of development benefits, participate in a mentoring program or Lunch & Learn sessions – we are open for knowledge sharing among our employees. We also take care of the atmosphere in the workplace and try to provide the best working conditions. What divides us is the ability to listen and respond to the needs of our employees, which is why we boldly say that the company is constantly developing, and the satisfaction of our employees only confirms that we are taking the right path.

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